Terms & Conditions

Last Updated: 15-09-2026

Welcome to Albaghdady Grill - Arlington.

These Terms & Conditions govern your use of our website and online ordering services, including browsing our menu, placing orders, making payments, pickup, delivery, and any other services provided through our store.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or online ordering services.

1. About the Store

Albaghdady Grill - Arlington is a restaurant providing food and beverage products, prepared meals, and related services through online ordering, in-store pickup, and delivery, where available.

In these Terms & Conditions, “we,” “us,” and “our” refer to Albaghdady Grill - Arlington. “You” and “your” refer to the customer or user of our website and services.

2. Eligibility to Use the Website

• You must be legally capable of entering into a binding agreement under applicable law.

• If you place an order on behalf of another person, you confirm that you are authorized to do so.

• You are responsible for providing accurate and complete information when using our website.

• You may not use our website for unlawful, fraudulent, or unauthorized purposes.

3. Menu, Products, and Availability

• We make reasonable efforts to ensure that menu descriptions, ingredients, prices, and product information are accurate.

• Menu items, ingredients, portion sizes, and presentation may vary depending on availability and preparation conditions.

• Menu items and prices may change without prior notice.

• Product images are for illustrative purposes and may differ slightly from the actual item.

• Certain products may be available for a limited time or may require advance notice.

• If an ordered item becomes unavailable, we may contact you to offer an alternative or arrange an appropriate resolution.

4. Placing Orders

When placing an order through our website, you agree to:

• Select the correct products and quantities.

• Provide accurate contact, delivery, and billing information.

• Review your order carefully before submitting it.

• Ensure that your phone number is correct and available for communication.

• Include any relevant special instructions before confirming your order.

An order is considered accepted once it has been successfully submitted and you receive an order confirmation, subject to the availability of the requested products.

We reserve the right to refuse or cancel an order in circumstances including:

• Product unavailability.

• Obvious pricing or description errors.

• Technical or operational difficulties.

• Suspected fraudulent or unauthorized activity.

• Inability to contact the customer or access the delivery address.

5. Prices, Taxes, and Fees

• All prices are displayed in U.S. dollars unless otherwise stated.

• Applicable sales taxes and other legally required charges may be added to your order.

• Delivery fees, service fees, or other applicable charges may apply and will be displayed before checkout whenever possible.

• You are responsible for reviewing the total order amount before completing payment.

• If an obvious pricing error occurs, we may correct the error or cancel the order and refund any payment received, where applicable.

6. Payment

We may offer different payment methods depending on the options available through our website or payment providers.

• You must provide valid payment information and have authorization to use the selected payment method.

• Payments may be processed through third-party payment providers or payment systems integrated with our platform.

• We are not responsible for payment delays or declines caused by banks or payment service providers.

• An order is not considered complete until payment has been successfully processed or otherwise confirmed.

• If your account is charged but your order is not confirmed, please contact us so we can investigate and resolve the issue.

7. Order Confirmation and Preparation Time

• Once an order is received, we begin preparing it according to the nature of the order and ingredient availability.

• Preparation times are estimates and are not guaranteed.

• Delays may occur due to high order volumes, operational conditions, technical issues, or circumstances beyond our control.

• Large orders or customized orders may require additional preparation time.

• If a significant delay occurs, we may contact you with an update or available options.

8. In-Store Pickup

If you select pickup:

• Please review the pickup location and estimated ready time shown in your order confirmation.

• You may be required to provide your order number or other verification details.

• You are responsible for checking that you have received the correct order before leaving the pickup location.

• Orders may only be held for a limited period after they are ready.

• Delayed pickup may affect food quality, and we cannot guarantee that food will remain in optimal condition after the scheduled pickup time.

• Because prepared food is perishable, it may not be possible to resell or reuse an order after preparation.

9. Delivery

Where delivery is available, the following terms apply:

• Delivery is available only within the areas served by the restaurant or delivery provider.

• You must provide a complete and accurate delivery address, including apartment or unit details where applicable.

• Delivery times are estimates and may be affected by traffic, weather, order volume, and other circumstances.

• Delivery or service fees may apply depending on the location and delivery arrangements.

• You must ensure that someone is available to receive the order when it arrives.

• If the delivery driver cannot reach you or the address is incorrect, we may contact you to arrange delivery or determine an appropriate resolution.

• We are not responsible for delays caused by incorrect delivery information or the customer’s unavailability.

10. Order Cancellation

Due to the nature of food products, cancellation options may be limited once preparation has begun.

• You may request cancellation before preparation begins, where possible.

• Once preparation has started, cancellation or refunds may not be available, particularly for made-to-order items.

• Cancellation requests should be submitted as soon as possible.

• Submitting a cancellation request does not guarantee approval; cancellation must be confirmed by the restaurant.

• Large orders, catering orders, or orders requiring advance preparation may be subject to specific cancellation terms communicated at the time of ordering.

11. Refunds and Order Issues

We aim to provide orders that match the customer’s selections and meet appropriate quality standards. If there is a problem with your order:

• Contact us as soon as possible after receiving or collecting the order.

• Provide your order number and a clear description of the issue.

• We may request photographs or additional information when necessary.

• Depending on the circumstances, we may offer a replacement, refund for the affected item, or another appropriate resolution.

• Refunds may not be available for issues caused by improper storage, handling, or consumption after the order has been received.

• Refund processing times may vary depending on your bank or payment provider.

• Refund requests are reviewed based on the nature of the issue, the time elapsed, and the information available.

12. Food Allergies and Dietary Requirements

Important Food Allergy Notice:

• Our products may contain, or may be prepared in a facility that handles, common allergens, including milk, eggs, wheat, soy, tree nuts, peanuts, fish, shellfish, and other ingredients.

• We cannot guarantee that any product is completely free from allergens due to the possibility of cross-contact during preparation or cooking.

• Customers must inform us of any food allergies or dietary restrictions before placing an order.

• Customers are responsible for reviewing available ingredient information and asking any necessary questions before ordering.

• If you have a severe or life-threatening allergy, please contact us directly before ordering to determine whether we can safely accommodate your requirements.

• A request to remove a specific ingredient does not guarantee that the product will be free from all traces of allergens.

13. Food Quality and Safety

• Food is prepared according to the restaurant’s applicable operating and food-handling procedures.

• Customers should consume food promptly after pickup or delivery and follow any provided storage or reheating instructions.

• Customers are responsible for properly storing and handling food after receiving it.

• We are not responsible for issues caused by leaving food at unsafe temperatures or storing it improperly after delivery or pickup.

• Please contact us immediately if you notice a concern regarding food quality or safety.

14. Promotions and Discounts

• We may offer promotions, discounts, or promotional codes from time to time.

• Each promotion may be subject to specific terms, including expiration dates, minimum order requirements, eligible products, and usage limits.

• Promotions may not be combined unless expressly stated.

• Promotional codes and discounts have no cash value unless required by law or stated in the applicable promotion terms.

• We reserve the right to modify or discontinue a promotion in accordance with its terms and applicable law.

15. User Accounts

If our website allows you to create an account:

• You are responsible for maintaining the confidentiality of your login credentials.

• You must notify us promptly if you suspect unauthorized access to your account.

• You must provide accurate and up-to-date account information.

• You may not use another person’s account without authorization.

• We may suspend or terminate accounts used for fraudulent, abusive, or unauthorized activities.

16. Intellectual Property

All content displayed on our website, including:

• The Albaghdady Grill - Arlington name and logo.

• Text, images, and designs.

• Menu content and product descriptions.

• Visual and marketing materials.

• Other content owned or licensed by the restaurant.

is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit our content without prior written permission, except where permitted by law.

17. Prohibited Activities

You agree not to:

• Provide false, misleading, or inaccurate information.

• Place fraudulent orders or use unauthorized payment methods.

• Attempt to hack, disrupt, or damage the website.

• Upload or transmit harmful, unlawful, or malicious content.

• Copy or commercially use website content without permission.

• Abuse promotional offers or ordering systems.

• Interfere with the security or privacy of other users.

18. Third-Party Services and Links

Our website may include integrations or links to third-party services, such as payment processors, delivery providers, or external ordering platforms.

• These services are subject to their own terms and policies.

• We are not responsible for the content, practices, availability, or performance of third-party services, to the extent permitted by law.

• Customers should review the terms and policies of third-party providers before using their services.

19. Privacy and Data Protection

We respect customer privacy and seek to handle personal information in accordance with applicable laws.

We may collect and use information necessary to:

• Process orders and payments.

• Contact customers regarding their orders.

• Provide pickup or delivery services.

• Respond to inquiries and complaints.

• Improve our website and services.

• Send promotional communications where permitted by law or with the customer’s consent, when required.

For more information, please review our Privacy Policy, if available.

20. Marketing Communications

Where available, customers may choose to subscribe to promotional emails, text messages, or notifications.

• Marketing subscriptions are optional where required by law.

• Customers may unsubscribe by following the instructions provided in the relevant message or by contacting us.

• Operational communications, such as order confirmations and delivery updates, may continue even after opting out of marketing messages.

21. Disclaimer of Warranties

To the extent permitted by law, our website and online ordering services are provided on an “as is” and “as available” basis.

We make reasonable efforts to maintain accurate information and reliable service, but we do not guarantee that:

• The website will be available without interruption or errors.

• All products will be available at all times.

• Preparation or delivery times will always be accurate.

• All information will be free from unintentional errors.

Nothing in these Terms & Conditions excludes or limits any warranties, rights, or protections that cannot legally be excluded or limited under applicable law.

22. Limitation of Liability

To the extent permitted by law, the restaurant shall not be liable for indirect, incidental, special, or consequential damages arising from the use of the website or services, except where such liability cannot be excluded under applicable law.

Nothing in this section limits any mandatory legal rights or protections available to customers, including rights relating to food safety or consumer protection.

23. Force Majeure

We are not responsible for delays or failure to fulfill orders caused by circumstances beyond our reasonable control, including:

• Natural disasters.

• Severe weather conditions.

• Power or internet outages.

• Technical failures.

• Strikes or disruptions.

• Government or public health restrictions.

• Supply chain issues.

• Other circumstances beyond our reasonable control.

In such circumstances, we will make reasonable efforts to contact affected customers and provide an appropriate resolution where possible.

24. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, operations, or applicable legal requirements.

The updated version will be published on our website, and the “Last Updated” date will be revised accordingly.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by law.

25. Governing Law

These Terms & Conditions are governed by the applicable laws of the state and jurisdiction in which the restaurant operates, without limiting any mandatory consumer rights or protections available under applicable law.

If a dispute arises, both parties agree to make reasonable efforts to resolve it amicably through direct communication with the restaurant, unless applicable law requires a different process.

26. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.

27. Entire Agreement

These Terms & Conditions, together with any other policies published on our website, constitute the entire agreement between the customer and the restaurant regarding the use of the website and online ordering services, unless otherwise agreed in writing.

28. Contact Us

For questions, complaints, cancellation requests, refund inquiries, or order-related concerns, please contact Albaghdady Grill - Arlington through the official contact information displayed on our website or through our authorized communication channels.

When contacting us about an order, please provide:

• Customer name.

• Order number.

• Order date.

• Description of the issue or inquiry.

• Supporting photographs or documents, if necessary.

We appreciate your trust and are committed to providing our customers with a reliable ordering experience and quality servic